We wait 24 hours after your order before processing it. This is to allow you to make any changes to your order (if required).
After 24 hours, all orders are sent to our international fulfillment center in China and the order is packaged and shipped out.
Tracking numbers are usually available 3-5 business days after you place your order. In most cases, the tracking numbers are active instantly. However, in some cases, tracking might take an additional 2-4 working days to show the correct location of your package.
At any time, you can contact our customer support at email@example.com for an accurate update on your order.
We promise 2-4 weeks delivery to the USA and the rest of the world. In most cases, orders within the USA normally take 12-20 days to arrive.
Find out more about delivery to a specific country by contacting us via live chat or by email at firstname.lastname@example.org.
Please note that orders might get delayed for the following reasons:
- Billing and shipping addresses are not the same.
- High season
- Order is pending a credit approval and verification.
- A product is currently out of stock.
- An order which requires customization.
- An order is shipped to remote country.
- Order security verification
Some of our products are manufactured in the US and will ship from our local warehouses. But we manufacture different products in different locations, which also include some places in Asia (mostly China) for certain products. So, please understand that sometimes your items will be shipped separately (if you order different types of products) as different factories specialize in different areas of manufacturing. Our shop's currency is in USD though!
I HAVE RECEIVED ONLY PART OF MY SHIPMENT, WHERE ARE THE OTHER ITEMS?
We ship from different parts of the world using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
WHAT ABOUT POSSIBLE CUSTOM FEES?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country (very rarely this happens).
WILL THIS ITEM GET TO ME BEFORE _________?
If you plan to give one of our items as a holiday or occasional gift, we do not recommend buying the items during the month when the holiday is happening. There is a risk of the item not arriving there on time. We are not held responsible for items that do not arrive before specified dates.
We allow cancellation and order changes within 24 hours of placing your order.
If you request order cancellation within 24 hours, we will refund the entire amount of the order (minus a $5 cancellation charge). Order changes are free of cost.
If more than 24 hours have elapsed since you’ve placed your order, we cannot cancel or change your order. That’s because we process and ship out most orders within 24 hours of you placing the order.
If you receive a product that is broken, defective, or not like it should be, we will send you a replacement ASAP.
We might ask for some evidence to provide the defect. We try our best not to inconvenience you too much.
Even though we are quite liberal on replacements and store credit, we are not so liberal on refunds.
If you have received a product that does not match your expectations, we will replace it. If you do not want a replacement, we will give you store credit. If you absolutely want a refund, your case will be evaluated on an individual basis and a decision will be made if you should receive a refund or not.
In most cases, you will NOT be given a refund. But in all cases, we will resolve your problem through a replacement or store credit.
If you are not happy with your product or the service provided by Blank Walls, you have the right to complain and get your issue resolved.
WHAT IF YOU’RE NOT HAPPY WITH THE DECISION
If you’re not happy with the decision you have received from the customer care agent, you have the right to appeal his/her decision.
You can do so by sending another email with “Escalate” in the subject line of the email. Your case will then be reviewed by a senior customer care executive and your problem will be resolved.
If you have any questions about this refund policy, please email us at email@example.com and a customer care agent will assist you within 2 working days.
- Delivery fees such as DHL Express fees are not eligible for refunds.
- Late returns shipped beyond 30 days from receipt will not be collected and will return to you.
To begin a return please send an email at firstname.lastname@example.org
Learn more in our FAQ section.